Frequently Asked Questions

At Petprintingco , the process is designed to feel simple from start to finish. Choose your favorite portrait design, select your size and other options, and upload the photos you’d like us to work from. Once your order is placed, we’ll begin creating your artwork by hand.

We’ll email you a preview of your portrait before anything is printed. You can approve it as-is or request changes until you’re happy with the final artwork.

For a full step-by-step overview, visit our How It Works page.

We aim to send your first artwork preview by email within 3 days of receiving your order and photos.

If you request revisions, we’ll update the artwork before moving forward with production.

Absolutely. Every custom portrait includes an artwork preview before printing. We want you to feel confident about the portrait that will be hanging in your home, so nothing moves into production until you’ve had a chance to review it.

Yes. Unlimited revisions are included with your custom portrait. If there’s something you’d like adjusted after seeing your preview, simply reply to the email and let us know.

We’ll continue working with you until the artwork feels right.

Clear, well-lit photos usually give us the best starting point. Photos taken around your pet’s eye level, where their face and features are easy to see, are especially helpful.

Don’t worry if the background isn’t perfect. We’re focused on your pet, not what happens to be behind them.

Yes. You can upload multiple reference photos so we have a better sense of your pet’s appearance, markings, expression, and personality.

If you have one favorite photo you’d like us to use as the main reference, you can let us know when placing your order.

Yes. Many of our portrait designs can be created with multiple pets. Depending on the design, you can choose portraits featuring one, two, three, or four pets.

Use the pet-count filter on our custom pet portrait collection to quickly find designs that work for the number of pets you’d like included.

Of course. We love meeting pets of all kinds. If you have a clear reference photo, we can create artwork inspired by the animal you love, whether they have paws, feathers, scales, or something else entirely.

Yes. Personalization options vary depending on the design, but many portraits allow you to choose details such as the number of pets, size, frame, and other available options.

You can also share notes with us when ordering if there is something important you’d like us to keep in mind while creating your artwork.

Yes. Petprintingco gift cards are a great option if you’d like to give someone a custom pet portrait while letting them choose the design, photo, and details that feel most personal to them.

You can purchase a Petprintingco gift card here .

Shipping time depends on the product, destination, and the shipping option selected at checkout. Keep in mind that custom portraits also go through the artwork preview and approval process before production begins.

Once your order ships, you’ll receive tracking information by email.

Available shipping destinations and rates are shown during checkout. If your country is available as a shipping destination, you’ll be able to complete your order normally.

If your order arrives damaged, please contact us as soon as possible and include photos of the item and packaging. We’ll review what happened and help make it right.

Your satisfaction matters to us. You’ll have the opportunity to review your artwork before it is printed, and unlimited revisions are included so we can make adjustments along the way.

We also offer a 30-day money-back guarantee on eligible physical products. For full details, please review our Returns & Refunds Policy .