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Shipping, Returns and Refunds

Shipping Policy

We offer free standard (3-7 days) shipping on all of our products if shipped within the U.S.
Expedited shipping (1-3 days) is available at an extra charge.
International shipments are subject to additional charges based on destination.

You must obtain an RMA before sending your order back to Petprintingco. Packages without an RMA will be refused and sent back.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Only items that have been purchased directly from Petprintingco.com can be returned to us. Petprintingco products purchased through other sites must be returned in accordance with their respective returns and refunds policy.
Any items damaged due to reasons not covered under warranty cannot be accepted back for refund. Associated shipping fees are not refundable.
All return shipping is paid for by you.
All returns must be received within 14 calendar days after the 30 day return window.

To qualify for a refund, you must obtain an RMA before sending your order back to Petprintingco. Packages without an RMA will be refused and sent back.
We offer a 30 day money back guarantee on most products. To qualify for a refund, you will need to obtain an RMA within 30 calendar days from the date of delivery.
Any items damaged due to reasons not covered under warranty cannot be accepted back for a refund. Associated shipping fees are not refundable.
We do not cover any shipping back to us.
Digital products are final sale and are not refundable.
If items/accessories are missing, a 25% restocking fee will incur. It will be deducted from your refund.
A refund will be processed once your package is received. Please allow up to 5 business days for your refund. A refund confirmation will be emailed to you.

International purchases may be subject to duties and taxes based on final destination. Duties and taxes are the responsibilities of the recipient. These fees will be due at the time of delivery. Petprintingco is not responsible for customs and duties. Duties and taxes are determined by the customs agency within the destination country. For more duties and tax information, please contact your local customs office.